Privacy Policy
Edupola Privacy Policy
Edupola stores the personal data you send when you register for private tutoring in Bali. That data is used to find a tutor, arrange the schedule, issue invoices, and send learning progress reports, and it is not shared for any other purpose. This policy follows Indonesia's personal data protection law, “Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi”.
Data We Collect
Registration Data We Store for Tutoring in Bali
Everything in this table comes from what you fill in yourself on the registration form or tell us over WhatsApp. Edupola does not buy data from anyone else.
| Type of data | What it contains | What it is used for |
|---|---|---|
| Person registering | Name, WhatsApp number, email, date of birth, and gender. | Contacting you and confirming who is entitled to manage the registration. |
| Student | Name, date of birth, gender, school, and year level. | Matching a tutor and preparing material at the right level. |
| Address | Home address, district, and regency or city in Bali. | Finding a tutor within reasonable travel distance. Not needed if you choose online lessons. |
| Learning needs | The goals and difficulties you describe yourself. | Setting the direction of study together with the tutor. |
| Service records | Session history, attendance, material notes, and payments. | Running the schedule, invoicing, and reports. These records only start once lessons begin. |
| Online session recordings | Video and audio during sessions on Zoom or Google Meet. | Online lessons are recorded. This data does not exist if your lessons are face to face. |
At registration, Edupola does not ask for your national identity number, bank account details, or health information.
Lawful Basis
The Lawful Basis for Processing Your Data
There are two bases for processing, both set out in Indonesia's personal data protection law, “Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi”. The first is your consent: the data reaches Edupola because you filled in the form or contacted the admin team yourself. The second is performance of the service agreement: once lessons are agreed, part of the data has to be processed so that scheduling, invoicing, and progress reports can run at all.
Those two bases limit how the data may be used. A WhatsApp number you send for a tutoring enquiry is used to answer that enquiry and to run those lessons. A home address is used to find a tutor who can travel to you. If data is used beyond the purposes written on this page, you are entitled to object.
Children's Data
Protecting the Data of Children Taking Lessons in Bali
Edupola students include children from primary through secondary school. Their data receives additional protection, and the rules below apply to every child you register.
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The form is filled in by a parent or guardian
The registration form is designed to be completed by a parent or guardian, so a child's data reaches Edupola through you.
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Your consent covers the child's data
The consent you give at registration also covers the data of the child you register, and you are the one entitled to withdraw it.
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Children's data is kept to a minimum
We collect only what is needed to match a tutor and prepare material: name, date of birth, gender, school, and year level.
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Photos and schoolwork need separate permission
Edupola does not display a child's photo, practice work, or other schoolwork without your separate permission.
Who Has Access
Who Can See Your Data?
Access is limited to the people who need it to run the lessons, each of them only to the data their role requires.
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The assigned tutor
Only the tutor assigned to your lessons. What the tutor receives: the student's first name, year level, subject, schedule, and the address or online classroom link.
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The Edupola team
The team that finds tutors, arranges schedules, and handles invoicing. Each part of the team opens only the data its own task requires.
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Supporting service providers
The email, data storage, and payment processing services Edupola uses. They are required to keep the data confidential and may not use it for their own purposes.
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Authorities
Only where required by law, and only to the extent of the data requested.
Beyond those four parties, your data is not shared. It is not sold, not rented out, and not exchanged for anyone else's marketing.
Making a Request
How to Request a Copy, a Correction, or Deletion
Every request about your personal data follows the same sequence.
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Step 1
Write from the contact you registered with
Write to edupola.adm@gmail.com or the official WhatsApp number 0816-4896-919 from the email address or number you used when you registered. That lets the admin team confirm the request comes from the person entitled to manage the registration.
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Step 2
Name the student and the request
State the student's name and what you are asking for: a copy of the data, a correction, deletion, withdrawal of consent, or an objection to how the data is used.
- For a correction, write the correct detail, for example the spelling of a name or a new WhatsApp number.
- For an objection, explain which use of the data you consider to fall outside the purposes on this page.
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Step 3
A written answer from Edupola
Edupola answers in writing. If part of the data must still be kept for accounting, that part is named along with the reason. If your request stops part of the tutoring service, we will tell you which part is affected.
Your Rights
Your Rights Over Your Own Data
The rights below apply to your data and to the data of the student you register.
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See your data
Ask for a copy of the data Edupola holds about you and the student you registered.
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Correct your data
A misspelled name, a changed number, or a new address can be corrected at any time.
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Request deletion
Data that is no longer needed is deleted. Any part that must still be kept is explained along with the reason.
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Withdraw consent
This takes effect from the moment the request is received. We will tell you which parts of the service can no longer run.
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Object to a use
Where you consider the data to be used beyond the purposes written on this page.
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Move your data
Ask for your data in a form that can be read elsewhere, as far as that is technically possible.
You can exercise these rights by email at edupola.adm@gmail.com, on the official WhatsApp number 0816-4896-919, or through the Contact Us page.
Retention
How Long Is the Data Kept?
How long we keep data follows the stage your tutoring has reached.
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At registration
Registration data is recorded
Data about the person registering, the student, the address, and the learning needs is stored from the moment you send the form or the WhatsApp message.
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While lessons run
Data is used to deliver the service
Data is kept so that scheduling, invoicing, and progress reports can run. Service records grow from session to session.
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After the service ends
Part is kept, the rest is deleted
Records required for accounting and tax are kept for as long as that obligation lasts. The remaining data is deleted.
Security
How the Data Is Protected and What Happens After a Breach
Registration data is held with service providers that restrict access. Within the Edupola team, data is opened only by the roles that need it. Tutors receive the data they need in order to teach, and do not receive payment data.
If a data breach occurs that risks harming you, Edupola will notify you and the authorities as the applicable rules require. Questions about the security of your tutoring data can be sent to the admin team at any time.
Common Questions
Questions About Personal Data
Who holds my data?
Edupola, a private tutoring service in Bali. Questions about your data can be sent to edupola.adm@gmail.com or through the official WhatsApp number 0816-4896-919. If you need our business registration details for an official purpose, send the request to the same address and we will answer in writing.
Is my child's data shared with the tutor?
Part of it, and only what is needed for teaching: first name, year level, subject, schedule, and the address or online classroom link. Tutors do not receive payment data or records unrelated to teaching.
Can I ask for my data to be deleted?
Yes. Send the request to edupola.adm@gmail.com from the email address or number you used when you registered. Data that is no longer needed is deleted, and any part that must still be kept for accounting is explained along with the reason.
Is my data sold or used for someone else's advertising?
No. Registration data is used only to find a tutor and run your lessons. Edupola does not sell it, rent it out, or exchange it with anyone.
Do I have to give a home address?
An address is needed for face-to-face lessons, because the team finds a tutor within reasonable travel distance of your home in Bali. If you choose online lessons, a home address is not needed.
Do online lesson recordings count as personal data?
They do. Every online session is recorded, so the video and audio of the people in it are stored as well. Recordings are treated the same as any other data on this page, and questions about them can be sent to edupola.adm@gmail.com or the official WhatsApp number 0816-4896-919.
Questions About Your Tutoring Data?
Send your question to edupola.adm@gmail.com or the official WhatsApp number 0816-4896-919. If you are ready to register, the data you enter on the registration form is handled according to this policy.